With EM Carbon, returning items is as easy as ordering. However, this must be done within 14 days. We can only accept items that have been purchased in the Online Shop. Special or custom orders will not be accepted. To return items purchased online, we ask you to complete the return form. You can request this via our contact form. You can then return the completed return form together with the relevant items. Pack the items carefully to prevent shipping damage.
Important to know:
- Place the items that you return in the box, including the return form, and close them properly. The product label must still be attached to the item.
- You can return items within 14 days of receipt (paid by yourself) with the enclosed return form. The return costs will be reimbursed to you as soon as possible.
- If you have paid the order in advance, the amount will be refunded after we have received the items. You will receive a confirmation by e-mail when we have received the return shipment.
- Attention! Special or custom orders will not be accepted.
Items to be returned must be unused, clean and undamaged. In the case of used, washed or (by the customer) damaged items, we cannot accept the products. You can return incorrect items or items with imperfections. Read our online conditions for more information about our return policy.
As soon as you receive an email confirming receipt of the returned products, we will refund the amount that you have paid for the products. Refund of the shipping costs is in accordance with our terms and conditions.
N.B. It may take fourteen days for the amount to be in your account.
YOUR LEGAL RIGHTS
Nothing in this section affects your legal rights. You can obtain advice about your legal rights from a legal store or a consumer organization.
Date: December 2019